Frequently asked questions
How does delivery work?
Flowers come by post in plain, unbranded packaging, timed for your chosen date. (Delivery window to be confirmed.)
Can I change the address, date, recipient or message?
Yes, for free. Just email contact@yearlyflowers.com at least 14 days before the next delivery. Life changes, and you can change who receives the flowers for any reason.
What if the relationship ends, or the recipient passes away?
We’re sorry. You can send the flowers to someone else, move the date, pause to a different occasion, or cancel with a refund for the years left. Email us and we’ll sort it out kindly and quickly.
Will the flowers be the same every year?
Roses are always a dozen red roses. Seasonal bouquets change with what’s in season. If particular flowers aren’t available, we’ll use flowers of equal or greater value in a similar style. We’ll never make your bouquet smaller or ask you to pay more for a delivery you’ve already paid for.
Can I cancel?
Yes. If you cancel before your first delivery is sent, you get a full refund. After that, you can cancel at any time by emailing contact@yearlyflowers.com. We’ll refund the deliveries you haven’t received yet, minus an admin fee of £42 or 20% of the refund, whichever is lower. You’ll never owe us anything. Full details are in our Refund and Cancellation Policy.
What happens if you stop trading?
We keep the money paid for future deliveries in a separate bank account, apart from our day-to-day money. If we ever couldn’t continue, we would aim to refund your undelivered years pro rata, or, with your agreement, arrange for another florist to make your deliveries. This isn’t insurance or a guarantee. If you paid by credit card, you may also have protection through your card provider (section 75 of the Consumer Credit Act for purchases over £100), and chargeback or PayPal buyer protection may apply. Time limits apply.
What if my flowers arrive late or damaged?
Send us a photo within 48 hours and we’ll replace that year’s flowers or refund that delivery. Your legal rights under the Consumer Rights Act 2015 aren’t affected.
What if the occasion falls on a Sunday?
Post doesn’t run on Sundays, so flowers for Mother’s Day or any Sunday occasion arrive on the working day before.
Who am I buying from?
Yearly Flowers is a trading name of Clino Ltd, registered in England and Wales, company number 16046677.
What do you do with the recipient’s details?
We only use them to deliver flowers. We don’t market to recipients, and we delete their details within 12 months of a plan ending. See our Privacy Policy.
Do you deliver outside the UK?
Not at the moment. UK addresses only.